Box Office Hours
Monday - Saturday: 10:00am - 8:00pm
Sunday: 12:00pm – 7:00pm
Tickets can be purchased at www.Ticketmaster.com or by calling 877-250-2929.
Arrangements for groups can be made through Broadway Direct Group Sales with the name of the show you wish to see, the performance you wish to attend, the desired price category, and the number of tickets you seek. Procedures and terms will be explained upon contact. Visit groups.BroadwayDirect.com or call 800-714-8452 for more information.
The Neil Simon Theatre does not provide ticket refunds or exchanges.
Star Performer Absenteeism:
Refunds are not granted in the event of cast replacements.
There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air conditioned during the summer months.
Policy for Children:
All persons entering the theatre, regardless of age, must have a ticket. Children under the age of 4 are not permitted in the theatre.
Late Seating Policy:
There will be a strict late seating hold for those who are not in their purchased seat when the Act begins. For Act I, the hold is approximately 22 minutes. The hold for Act II is approximately 10 minutes. Patrons will be held in the promenade or upper lobby (depending on the seats purchased) in which the patron will be able to view the show on a monitor.
Policy on Smoking:
Smoking (including e-cigarettes) is prohibited in the Neil Simon Theatre.
Bars are located on the theatre’s lower lounge and in the Orchestra and Mezzanine lobby where refreshments may be purchased. However, water is the only beverage that is permitted in the auditorium. The bars begin serving patrons 30 minutes before the performance begins.
Merchandise is available throughout the theatre.
Male and female restrooms are located on the lower lounge and the Mezzanine level of the theatre.
Cloakroom service is not available.
Policy for our Patrons with Disabilities:
Accessible seating is available for this performance as indicated on the seating map.
Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.
For guests with limited mobility, there are seats available with movable/folding armrests ("Aisle transfer seats") in these locations: Orchestra G1, G2, J1, P1, S1, P2, S2; Mezzanine F101, F124, H2, T1, T2, T101, T127.
For low vision/deaf & hard of hearing guests, accessible seats are available in the Orchestra Row B 2 - 8 and C 110-113.
There is no elevator or escalator to the mezzanine. The mezzanine is only accessible by using stairs.
We are committed to the needs of our patrons with disabilities at the Neil Simon Theatre. For more details on our policies or assistance purchasing accessible seating, please contact us directly at 212-757-8646 or email@example.com.
To learn more about Nederlander’s commitment to accessible seating in this venue, click here.
Wheelchair Accessible Restroom:
The Neil Simon Theatre is equipped with one wheelchair accessible restroom on the Orchestra level (house left), as well as wide stalls in the male and female restrooms.
Services for our Patrons with Disabilities:
Theatre representatives are available to meet patrons with disabilities in the lobby of the building to escort them to designated wheelchair accessible areas.
Policy on Guide Dogs and Service Animals:
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.
Assisted Listening Devices:
Infrared headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit. For more information, or to reserve this service after purchasing a ticket, call (888) 876-0801 or go to www.g-pass.org. The device will be waiting for you at the Sound Associates Infrared kiosk inside the theatre on the day/night of the show.
For patrons with a tele coil, personal induction loop devices are also available at the theatre, free of charge. A photo identification is required as a deposit. Please set your device to the “t” setting.
For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.
All bags will be inspected upon arrival. Luggage, shopping bags and other large packages that will not fit comfortably with you at your seat will not be checked or allowed inside the theatre. For your convenience, please make other arrangements for these items before arriving.
Do not leave your personal bags (purses, backpacks) unattended while in the theatre.
House Manager - Tim Martin
Treasurer - Ed Waxman
Head Usher - Trish Ryan
Nederlander Alliances, LLC
1501 Broadway, 14th Floor
New York, NY 10036
Phone - (212) 840-5577
Please call (212) 757-8646.